Department for Education - Coronavirus Helpline

There is now a new helpline to answer questions about COVID-19 related to education. Staff, parents and young people can contact the helpline as follows:

Phone: 0800 046 8687
Opening hours: 8am to 6pm (Monday to Friday)

No school should close in response to a suspected (or confirmed) COVID-19 case unless directed to do so by Public Health England.

Coronavirus - what you need to know

Medicines and Illness

Medicine Form

Please download and return this form to the school office if your child requires prescribed medication from your GP to be administered during school time.

For full details regarding the administering of medicines in school please refer to the Administering Medicines Policy on our School Policy page.

If your child requires any medication during the school day please speak to one of the admin team in the school office. All medication needs to be signed in at the school office and a parental agreement form completed (available below or from the school office). The agreement form must be completed before we are able to administer medicine in school.


There are government guidelines for schools and nurseries that say when children should be kept off school and when they shouldn't or view this NHS link NHS - Is my child too ill for school?

If you do keep your child at home, it's important to phone the school by 9am on the first day (and each day thereafter) to let them know that they won't be in and give them the reason.  If your child is well enough to go to school but has an infection that could be passed on, such as a cold sore or head lice, please let their class teacher know.

Please see below for various guidance on common childhood illnesses and absence requirements.  Further information regarding common illnesses can be accessed here.

Head Bumps

Text messages will be sent out to parents advising them of a child's head bump where there is no major concern (e.g. no bump or red mark) and a telephone call when there is a concern. At the Rooksdown campus, a bump note will also be sent home in the book bag.

Vomiting & Diarrhoea

These are regularly occurring ailments to children, particularly in a school environment. Most outbreaks are short lived and are not severe. The advice we follow is given from the Health Protection Agency and it is that any child who has sickness and/or diarrhoea MUST remain at home for 48hrs AFTER the last episode before returning back to school.


These are small insects, usually greyish brown in colour which can be difficult to see. They cannot jump, fly or swim but spread by crawling from head to head. They require warmth and suck blood from the scalp. The female eggs glue themselves to the base of the hair follicle and are commonly known as nits. Prevention is the best way forward. Please remember to check your child’s hair thoroughly on a weekly basis and treat as necessary. If your child has a head lice infection you are advised to contact everyone your child has been in contact with over the past few weeks. This includes family and friends, young or old, to advise them to check themselves and their families for head lice. If whilst your child is in school we notice a severe infestation of head lice, you will be contacted and will be requested to come and collect your child. In this way we can hopefully put an end to this problem. For further information please visit


These are small, white, thread-like creatures that may cause itching or discomfort around the anal region particularly at night. Treatment is required via your Doctors and the whole family are often needed to be treated. Although it is unlikely to be spread from child to child in school, encouraging good personal hygiene is the best prevention. For more guidance visit:


This is a common ailment in children, often caused by a virus and rarely needs treatment. The child can come back to school when their temperature returns to normal and they are feeling well.

Lyme disease and Ticks

Ticks are found in moist areas of dense vegetation or long grass in woodland, grassland, moorland, heathland and some urban parks and gardens. They can be found throughout the year, but are most active between spring and autumn.

Ticks can transmit bacteria that cause diseases, such as Lyme disease, which can lead to very serious conditions if left untreated. Tick bites often go unnoticed, and the tick can remain feeding for several days before dropping off. The longer the tick is in place, the higher the risk of it passing on the infection. Ticks can attach themselves to an animal or person as they brush by.

For more information on signs, symptoms and treatments for Lyme disease visit:


This is caused by a bacterial infection of broken skin, usually on the face around the mouth. Until the lesions are crusted and healed the child must remain at home.

Scarlet Fever

The early symptoms of scarlet fever include sore throat, headache, fever, nausea and vomiting. After 12 to 48 hours the characteristic red, pinhead rash develops, typically first appearing on the chest and stomach, then rapidly spreading to other parts of the body, and giving the skin a sandpaper-like texture. After seeing a GP children should remain at home for 24 hours after the commencement of appropriate antibiotic treatment. Good hygiene practice such as hand washing remains the most important step in preventing and controlling spread of infection.

Guidance of recommended absence from school with other illnesses

  • Athletes Foot: None
  • Chickenpox and shingles: Chickenpox is contagious until all the blisters have scabbed over, which usually happens about five or six days after the rash appeared. Please do not return to school until the last blister has scabbed over.
  • German measles: Children should be kept away from school for five days after the onset of the rash.
  • Hand, Foot & Mouth: Seek medical advice and keep child off school until they're feeling better. There's no cure for it, so you have to let it run its course.
  • Measles: Children should remain at home until five days after the start of the rash, returning to school after that only if well enough.
  • Slapped Cheek: None
  • Flu: When the child feels recovered
  • Whooping Cough: Children should remain at home and treated with antibiotics, if well enough, may return to school five days after antibiotics have begun.
  • Conjunctivitis: None
  • Scarlet Fever: After seeing a GP children should remain at home for 24 hours after the commencement of appropriate antibiotic treatment. Good hygiene practice such as hand washing remains the most important step in preventing and controlling spread of infection.
  • Mumps: Children should remain at home for five days from the onset of swollen glands but may then return as soon as well enough.

A Parents Guide to First Aid

Every Day Counts