Department for Education coronavirus (COVID-19) helpline

The Department for Education coronavirus (COVID-19) helpline is available to answer questions about COVID-19 relating to education and children’s social care. Staff, parents and young people can contact this helpline by calling:

Phone: 0800 046 8687

Opening hours:

Monday to Friday from 8am to 6pm
Saturday and Sunday from 10am to 6pm

Government Guidelines

People with Symptoms of a Respiratory Infection including Covid-19

People with symptoms of a respiratory infection including COVID-19 - GOV.UK (www.gov.uk)

Summary of guidance

The following information has been issued to school today regarding Covid guidance from the 1st of April 2022. 

  • adults with the symptoms of a respiratory infection, and who have a high temperature or feel unwell, should try to stay at home and avoid contact with other people until they feel well enough to resume normal activities and they no longer have a high temperature
  • children and young people who are unwell and have a high temperature should stay at home and avoid contact with other people. They can go back to school, college or childcare when they no longer have a high temperature, and they are well enough to attend
  • adults with a positive COVID-19 test result should try to stay at home and avoid contact with other people for 5 days, which is when they are most infectious. For children and young people aged 18 and under, the advice will be 3 days
  • regular asymptomatic testing is no longer recommended in any education or childcare setting, including in SEND, alternative provision and children’s social care settings. Therefore, settings will no longer be able to order test kits

Please do not send your child into school if they have a high temperature or feel unwell.

Useful Links:

Covid 19 - https://www.gov.uk/coronavirus

Health Protection in Schools & Childcare Settings - https://www.gov.uk/government/publications/health-protection-in-schools-and-other-childcare-facilities

Travel Quarantine Rules - https://www.gov.uk/guidance/travel-to-england-from-another-country-during-coronavirus-covid-19

COVID-19 Support for Parents & Carers to Keep Children Safe Online: https://www.gov.uk/government/publications/coronavirus-covid-19-keeping-children-safe-online